The foundation of a great trip is picking the right hotel for your needs and lifestyle. Though some hotels may be missing a few amenities that can enhance your trip, others may forgo the basic necessities required for guests to have a safe and pleasant stay. If you’re wondering what warning signs to look out for when booking a hotel, take a look at this short list of hotel red flags!
Low-Quality Website and Photos
The majority of hotel guests prefer to book their stay online, which means most of the information about the hotel they choose likely came from the hotel’s website or a third-party service provider. Hotels that have a website with slow page speeds, broken links, and grainy photos probably aren’t going to deliver the best experience possible. A central part of the hospitality industry is marketing – any hotel worth staying at will have a website that is easy to navigate with plenty of high-quality photos prospective guests can examine. Most hotel websites should at the very least have a photo gallery, a bookings page, a FAQ page, and a page that outlines amenities and services. Be sure to book your stay only with hotels that are more than willing to provide you with adequate digital information about their establishment.
Poor Phone Customer Service
Have you ever called the front desk of a hotel only to be met with astronomical wait times or, even worse, no answer at all? Perhaps you’ve sent an email requesting more information about early in times and received a pretty rude reply that left a bad taste in your mouth. Either way, bad customer service is a huge indicator of a potentially worse hotel stay. Chances are if a hotel doesn’t have adequate staff or a properly trained team to answer calls and give information, they probably lack manpower in several other essential areas, such as their cleaning crew. Cross any hotel off of your list that doesn’t have impeccable customer service right off the bat!
Inaccessible Refund/Cancellation Policy Information
Hotels should always make it easy to review their refund policy. If a hotel makes it difficult to receive this information, booking a stay will likely result in a negative experience overall, especially if you find yourself needing to cancel or modify the reservation. If you do not see a refund policy available on a hotel’s website, give the front desk a call and ask for more details. If they are unable to give you adequate information, resume your search for the perfect accommodation!
No ID Needed to Check In
Safety should be the #1 priority for any hotel. All reputable hotels ill require some fort of identification in order for you to check in, whether it be a license, a state ID, or a passport. Any hotel that does not require an ID to stay should be avoided!
Unkempt Exterior
The outside of a hotel is the very first thing a guest will notice about their accommodation upon arriving. A hotel that pays little attention to the exterior may have a similar attitude to the interior, which can lead to quite an uncomfortable stay. Take a look at recent reviews on a hotel’s Google Business Profile and see the pictures guests have uploaded. Is there litter in the front? Is the landscaping shoddy? If so, you’re better off staying elsewhere.
Book Your Stay At Bricco Suites
Bricco Suites offers a comfortable, luxurious stay for Boston travelers and visitors. We offer high-end suites that feel like home with all the accommodations of a traditional hotel. Book your stay with us today!